Resetting a Forgotten Password

For Individual Users

If you’ve forgotten your password, you may reset it by following these steps:

1. Navigate to edreflect.com.
2. Click Go to Reset Password.
3. At the prompt, enter your email address and click Request Password.
4. Check your email and click the link to reset your password. Note that the link in the email is valid for 30 minutes.
5. Set your new password.
   
   Helpful Hint:  If you do not receive the password reset email, be sure to check your spam or junk folder.  Please reach out to support@edreflect.com if you do not receive the email.

As an Org Admin with Org User Manager Permissions

An Org Admin with Org User Manager permissions can also trigger a password reset email for users within their organization by following these steps:

1. Toggle to your role as an Org Admin and click the Users tab.
2. Access the user's profile by clicking the three dots at the end of their user details row.
3. Click the Reset Password button to generate a password reset email for the user.